HOTMAIL
Hotmail Participatory Design, Microsoft - 2004
Project Lead
Future Vision and User-Experience For Hotmail
Following the success of the MSN Participatory Design sessions,
I was asked to lead a similar intiative for the MSN Hotmail
organization. The goal was to leverage the research towards
defining and articulating a clear, focused vision for the next generation of
Hotmail.
Once completed, I lead the user-experience design effort and worked with management to create a series of prototypes that conveyed this vision, showcasing examples of UI, interaction, and feature design that not only focused on delighting our customers, but also surpass the offerings and expectations of our competitors.
Results
Due to non-disclosure I can not showcase any work,
but based on our positive final review with senior company management
(including Bill Gates) I am extremely looking forward to seeing our efforts
come to life.